Compliance courses are often driven by the corporate “compliance mandate” and tend to miss the ingredients for learners to relate to them, internalize the information, and apply it. As I see it, given the significance of the compliance mandate, there should be a higher focus on using approaches that appeal to the learners, impart learning that will stick, and finally ensure that this learning indeed gets applied at work.
In this article, I will outline how we have made compliance courses meaningful to the learners, ensure the learning sticks, and increase the probability of this learning getting applied at work.
Why are compliance courses normally boring?
Compliance courses primarily revolve around dry concepts such as knowing a set of guidelines or dos and don’ts.
Although learners like taking courses that are user-friendly and easy to understand, they do not appreciate the traditional read-through/click-through information and quiz process, devoid of any ingredients to excite them. This impacts learnability and eventually results in lesser or no retention of learning.
We have over a decade’s expertise in building compliance courses for various industries (most notably finance, healthcare, and insurance). Creation of immersive learning being our forte, we have infused life in compliance concepts, thereby providing scope for higher learner satisfaction and a better ROI for our customers.
We have adopted learning designs that provide an innovative, engaging, and learner-centric learning experience through:
What can be done to instill the spirit of “why comply” in the learners?
In this article, I will use a case study to illustrate how we have created an engaging learning experience that leverages the power of scenarios (with variations mapped to suit the compliance mandate).
Rather than starting with the dos and don’ts of a typical compliance program, we used the creative Instructional Designapproach to present the content to help learners realize why they need to comply and hence provide long-term gain to our customers.
We worked with our Subject Matter Expert and established the learning outcomes that learners need to achieve for the compliance mandate to be met.
In Introduction to the Code of Conduct, our course focused on:
Our learning strategy was woven with a greater emphasis on scenarios, examples, exercises, and inline checks in interesting formats.
Providing access on mobile devices (as well as desktops/laptops): The course is designed for mobile compatibility and runs seamlessly on PCs/laptops/tablets. This provides the required flexibility to the learner to access the course on a device of their choice.
Use Performance Support Tools (PSTS): In the next article, I will share a few examples on how you can complement or supplement Compliance through innovative value-adds, such as Performance Support Tools (PSTs). These are designed to help learners not just know about but also act in compliance on the job. This is one of our areas of expertise in terms of transforming acquisition of knowledge to application of the same.
Innovation and provision of that little “extra” is something we work on constantly. I hope this article was useful in providing pointers to create your own meaningful and engaging compliance course. If you have any queries, do contact me.
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