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Situational Analysis

Organizations tend to put in enormous amounts of money, time, and energy into delivering learning, but the real insight into the impact and effectiveness that learning has on the employees remains elusive. A lot of companies do a decent job tracking training completions, but that doesn’t tell you the whole story or determine the ROI of learning.

Organizations do not have the proper metrics in place and are therefore forced to measure what is available to them, typically transactional outcomes such as completion rates, course grades and smile sheets. Eventually, the only measurable outcome for learning is learning itself — learning for learning’s sake, with no insights into the impact learning is having on the business. The problem begins before the learning programs are created. For most companies, the strategy isn’t connected to any outcomes other than the learning itself. There is no connection to the business or its key stakeholders, and very few organizations have a framework to measure their strategy’s success.

Challenges

Defining and ascertaining the right metrics for learning can be challenging. The measurement of completion rates and test scores is done frequently because it is easy. Things like behavior change and business impact are more difficult, so they often do not get done. For some companies, it simply takes too long, and the analysis arrives too late to be of any use. Others lack the skills or technology to collect and analyze the data.

The disconnect between learning and its impact is evident in how companies develop their L&D strategies. For most companies, the strategy isn’t connected to any outcomes other than the learning itself. There is no connection to the business or its key stakeholders, and very few organizations have a framework to measure their strategy’s success.

How Can EI Help L&D Teams in This Endeavor?

EI has a comprehensive framework for helping organizations “futureproof” their learning. From strategy to development to delivery to measurement, we work with customers step-by-step to ensure they create engaging learning environments that have a real, demonstrable impact on the business.

As part of our Learning and Performance Consulting services, we can help you assess your training’s impact and its ROI:

• Ascertaining Training Impact through our unique framework.
  • Training Needs Analysis (TNA) and Learner Needs Analysis (LNA).
  • L&D metrics and business metrics identification.
  • Measurement of impact on learners and the business.
• ROI determination.

EI’s measurement model ensures the learning function can demonstrate its impact on the business—and its ROI. We will help you gain more accurate insights on where you should be making future investments, further maximizing the return on investment.