The 70:20:10 model for Learning and Development clearly establishes the need for L&D teams to focus on informal learning. In this article, I outline the significance of Performance Support Tools (PSTs) and how they can boost learning.
According to the 70:20:10 model for Learning and Development, we learn:
As we note from this model, organizations need to focus more on the informal and social learning aspects to effectively achieve their learning mandates.
Let’s first understand what exactly Performance Support Tools (PSTs) are and why you should invest on them.
Performance Support Tools or PSTs are learning aids meant to help employees with on-the-job support at the precise moment of their need. They are designed to support and guide employees when at work.
They are easily available and usually embedded directly into the learners’ workflow helping organizations provide the required task support and up the productivity quotient of their employees.
If I were to ask you what you had for breakfast today, your reply would be an instantaneous one. It isn’t quite going to be the case if I ask what you had for dinner a month ago. We’re creatures who keep forgetting things!
As a matter of fact, we forget 80% of what we learned in 30 days as shown in this diagram featuring the “Forgetting Curve” by Herman Ebbinghaus, a German Psychologist.
Formal learning, as you may be aware, takes place for a few days in a year. Now view this from the prism of the Forgetting Curve and you’re bound to have second thoughts about your investments on using only formal training to make the kind of impact you’d like on your learner performance.
A great way to address this challenge is to have a blend of both formal and informal training and offer a solution that treats “Learning as a continuum”.
Here’s what you can do:
The result? You’ll be able to see a dip in your formal training costs and an increase in learner productivity and performance.
Performance Support Tools (PSTs) are informal in nature and much to the learners’ liking, they help them learn and work simultaneously. Performance Support Tools (PSTs) are a learners’ delight as they:
There is no dearth of options when it comes to offering Performance Support Solutions. At EI Design, we offer Performance Support Tools in various formats, including:
Mobile Apps and just-in-time information go hand in hand. They are an ideal way to offer Performance Support at the time of learners’ need – anytime, anywhere.
If you had to unpack and start operating your brand new camera and you’re not sure how to go about it, what would you choose – leafing through the manual or a three-minute YouTube video? Most modern day learners opt for the latter. All the more reason for you to leverage on videos and interactive videos to offer Performance Support when your learners are stuck and need help!
Learners keep encountering complex situations at work. You can make their life easier through short branching scenarios helping them practice their way out of tough situations and take decisions in a risk-free environment to bring about application of learning on-the-job.
Animations and illustrations help you say things you would otherwise find difficult to convey. Their innate ability to incite the lighter side in your learners goes a long way in conveying important messages and long-term retention of that information.
True, a picture speaks more than a thousand words. But you don’t need a thousand words every time to say what you want to say. Sometimes, just a few words do the job – especially when they’re set in motion and animated. If text is all you’ve got and the concept you want to convey is not that easy to visualize, Kinetic Text/Animation is what you should be looking at. You can club it with background music or a voice over and the impact will be there for you to see.
Got information locked in lengthy documents? You can convert them into interactive PDFs, provide a user-friendly navigation, and add some visual appeal to please the eye. They’re a great format to help learners go through factual and knowledge-based information quickly and easily. Using this format, you can offer your learners tips, fact sheets, checklists, practical forms, participant guides, processes, and procedure documents.
You can convert your documents into HTML5 compatible eBooks and make them multi-device compatible. They can also be converted as SCORM packages. You can package key information in your eBooks in the form of key takeaways from a training program, participant guides, processes, and procedure documents.
Experts carry that aura around them, don’t they? Irrespective of whether it’s a classroom tutor, eLearning guide, or workplace mentor, learners treat them with respect and value their insights. You can offer Performance Support to your learners in the form of expert videos and videos of webinar recordings. You can also track your learners’ performance through assessments with SCORM packaging.
These are short episodes of audio or video that learners can download on their device and watch/listen to when traveling, waiting for an appointment, or any other occasion to kill time. They find a lot of takers as they are brief and entertaining. You can use these formats to offer Performance Support at the time of learners’ need as they can be watched/listened to on-the-go.
You can also take a look at this video on the different formats that you can use to offer Performance Support:
As we saw, the organizational learning strategy needs to focus on ways and means to enhance on-the-job learning. Performance Support Tools (PSTs) help you achieve this mandate.
PSTs can be aligned easily to your other key learning strategies like:
I hope this article provides you with the required insights on Performance Support Tools (PSTs) and why you should use them. Do contact me if you need any specific support to integrate Performance Support in your learning strategy.
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I work as a Project Lead at EI Design where I develop the visual design for client projects. My focus is to provide end products as per the client’s design and requirement. This puts me in a position where I need to understand core client requirements. I achieve this by communicating efficiently across the different domains that are involved in the project. As a Visual Designer, my focus is to develop eye-catching products that not only capture the imagination of end-users but also enhance their learning capabilities through our innovative technologies.
I begin my day by looking at the immediate tasks and deliverables at hand. My supervising manager overlooks the tasks for the day and assigns them according to individual competencies. I go through emails and prioritize my tasks accordingly. It helps me plan and execute my activities way ahead of delivery deadlines.
We can always be the best in anything we do, provided we are ready to work hard for it.
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My role at EI Design requires me to don multifaceted capabilities, starting from consulting with clients on Instructional Design requirements, strategizing learning approaches and handling presales opportunities as a Solution Architect, managing a domain with diverse skillsets, to innovating and exploring new learning design trends.
Through my journey at EI Design, I have learned to appreciate the value of Learning Innovation, Customer Relationship Management, and the power of Instructional Design in ensuring the required Behavioral Change mandates per end stakeholders. The sheer magnitude of the domain and the impact it creates on the learning landscape is impetus enough to innovate and accelerate every day.
I like to start early and plan my Urgent-Important matrix to begin. The whole day is an artful juggle between a Domain Head and a Solution Architect, with periodic connects with teams and customers. A perfect wrap-up would entail ticking off items in the matrix with tangible outcomes or action plans. Innovation and thought leadership are a constant underlying message in everything I do.
Traveling, social gatherings, music sessions, and uninhibited discussions help rejuvenate and replenish my energy to keep going the extra miles!
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As a part of the Design Strategy Team, I communicate with internal and external stakeholders on the strategy for design and the visual experience aspects. I also contribute to presales stages in creating design strategies and mock-ups that make our products stand out among the rest.
I constantly contribute to Learning and Development at the organizational level (specific trainings on design trends, best practices, knowledge sharing, and so on.) In addition, I guide and ensure that designers follow design briefs, guidelines, and prototypes in various stages of product development.
I receive my work at the beginning of the week and so I begin my day reviewing the previous week’s progress and then move on to the tasks allotted to me for the next week. On other days, I just go about my tasks according to the priorities assigned to them.
Apart from this, I coordinate with the Visual Design Team to assist with issues such as design variance, alterations, and clarifications. Most of my day is either spent in brainstorming fresh ideas for new projects or helping other domains carry out the functional aspects of our design strategies.
Always stay committed to work no matter what and aim for the stars.
I work with the Quality Assurance Team at EI Design, co-ordinating with multiple domains (ID, VA, Tech, and VD) to deliver exceptional product experiences for learners. It is my duty to ensure that the developers are equipped with accurate information in order to fix/uplift the product experience. I also bridge the gap between developers/testers and the client to provide clarity on the feedback received from client. In conclusion, I can say that I drive the quality of work generated across domains and monitor the performance of domains, teams, and individuals using Quality Measurement Analysis reports.
My day begins with organizing the activities for the day, checking emails for client responses, and allocating task to my team, depending on the ongoing projects on floor and the deliverables planned. Apart from this, on a regular day, I would receive client calls, conduct meetings, and communicate project requirements with my team and other domains that require my help. At the end of the day, I conduct status checks across all ongoing projects reviewed on the day and assess their progress. This helps me to ensure a high standard in the quality of work generated across all the products at EI Design.
Don’t Be the Smartest One in the Room
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– – Jacob Hanson, PR with Panache!
As a Senior Business Development Manager at EI Design, my main role is business mining, building new opportunities for our business.
I drive revenue for the business and build relationships with clients to expand our business. I help clients solve monotonous training challenges through engaging approaches and ensure smooth transaction throughout the project lifecycle. I am responsible for generating the customer satisfaction survey for EI Design, where I gather feedback from end-users and convey it to the client. I mentor new employees that join the business development domain and ensure that they are aligned to the business needs along with process training.
During my close to 2 years tenure at EI Design, I have helped achieve the committed revenue for the business and retained various clients. With the constant support of my team, I continue to ensure that our clients’ journey through the entire project lifecycle is hassle-free.
Reaching out to clients and presenting the best eLearning solutions is the core of my everyday life at EI Design. I ensure that all customer satisfaction surveys are delivered to clients while also continuing to work on building new business for EI Design. On a monotonous day at office, I ensure to build energy within the team and keep them motivated.
Work till you need no introduction.
I joined EI Design as a Quality Analyst and worked my way up to become an Associate Project Manager. I now help my team plan their daily tasks and provide the necessary guidance to meet project deadlines accordingly.
My role at EI Design involves the delivery of quality products to all our clients and address their concerns and queries through multiple stages of the project life cycle.
A majority of my work deals with managing various project requirements from numerous clients from across the globe. A regular day for me is getting involved in various meetings with team members, and attending client calls. I always ensure that I have a positive approach toward the projects that I handle. The environment around me is reciprocative and the support helps me overcome any obstacles within the project. Even so, it is important that I take crucial decisions at critical moments and ease the pressure off my team and maintain a smooth process flow. Apart from this, we normally take breaks to refresh ourselves and find ways to keep each other motivated.
Every time you come across a challenge you need to face it than avoid it. It will help you grow professionally as well as personally.
As the Project Lead at EI Design, my role involves supporting my team in delivering quality products and managing iterations. I am also responsible for coordinating multiple projects with clients across the globe. I am perpetually involved in supervising and guiding my team through the numerous tasks that come our way. It is my duty to ensure smooth functioning of daily processes and drive my team to deliver quality, while maintaining consistency.
My day at EI Design begins with a stand-up meeting where I assess my team’s workload, create a list of deliverables, and distribute tasks to team members accordingly.
It is my top priority to make sure that the team’s dependencies are taken care of and that there are no obstacles in project deliverables throughout the day.
Even so, there are times when I too would not be able to resolve an issue. But the speed and enthusiasm with which my team responds to escalations is a quality that I admire.
We normally get into discussions to check the difficulties faced by each member and find solutions to avoid them in future.
If you want to grow you must be ready to learn from anyone, anywhere, anytime.
I never knew my journey at EI design would be so rewarding and fulfilling. I have never felt the curiosity and enthusiasm drop over the time I’ve spent at EI Design, mainly due to the amazing work culture that we support. My seniors at EI design have always provided me the support and guidance I needed to grow as a professional. Not only have I been surrounded by brilliant professionals – people that I can look up to and take inspiration from – but there have been so many opportunities for me to develop and progress.
I work with EI Design as a Technology Manager and provide innovative technology solutions for our projects. I am also part of the Innovation and Solution Architecting Team, where we explore new tools and technologies in the market and come up with strategies to integrate them into our projects. As part of the Solution Architecting Team, I am constantly involved in providing futuristic solutions to clients. We, at EI Design, believe in pushing the boundaries of learning by making it creative and fun.
I start my day with early morning workouts to make sure that I am physically active and carry the same energy throughout the day. Most of my days begin with meetings to ensure that we are on track with ongoing projects. I detail the information provided in these meeting to concerned team members and keep project deliverables on track.
I admire punctuality and respect my time at work. I ensure that my tasks are done on time, every time, so that other dependencies associated to me do not get affected. This helps me to maintain my work-life balance.
“Stepping out of your comfort zone and trying new things is the best way to grow”.