CLOs make significant investments in training and development programs year-on-year. They are essential in enhancing employee performance and, more significantly, driving business results.
Majority of the trainings get delivered as planned, and are normally tracked for registrations, completions, timely completions, and assessment scores.
However, not much data is available on the impact of these trainings on business – and if they were able to demonstrate a clear gain that was sought. The need of the hour is as follows:
This is a tough mandate as the process of training evaluation from the lens of how it impacts business is complex.
To do justice to it, there is a need for resources (manpower as well as technology) at several levels, and over an extended period of time. Often, the data collation is hampered by the existing technology (for instance, the LMS may not have adequate analytics or relevant dashboards). Or, there may not be adequate resources who can collate and analyze the data and generate actionable insights for the business.
In spite of these challenges and intrinsic complexity, CLOs need to create frameworks to measure the impact of training and development programs and then identify how they to sustain this momentum. In this article, I share 5 strategies that are easy to implement as well as several tips that can help them measure the impact of training and development programs and, more significantly, sustain the impact.
The focus of L&D teams during the Training Needs Analysis (TNA) is on the learning objectives and what strategy that would help them meet them. Once the training is rolled out, they typically would have the parameters to measure its effectiveness (this is termed as the L&D Metrics).
TIPS: What more needs to be done:
Identifying the Evaluation Model is the next crucial step. This helps in getting clarity on:
TIPS: The success also rests on determining how the Evaluation Model should be adapted for:
TIPS: Also, the evaluation should not be limited just to assessments. Additionally,
To ensure the training and development programs can create the required impact, many enablers need to be in place.
At EI Design, we use the holistic approach of a Learning and Performance Ecosystem that has several components that can be used to:
Additionally, we recommend:
TIPS: From this approach, here are 4 key enablers that will help:
1. Prior to the roll-out of the training and development programs – Measures to engage the learners
The challenges of overwhelmed employees who are not motivated to invest time for training is very real. It is very important to ensure that measures to engage and motivate the learners are put in place. These could include:
2. A holistic approach to design and deliver training and development programs (including Performance Support intervention)
Once the significance of the training and its value proposition for the learners is established, you can now look at further value adds that will ensure that learners register and complete the training. This could include:
3. Also, invest in a Learning and Performance Ecosystem based approach and supplement the formal training with nuggets to:
4. Furthermore, invest in just-in-time learning aids or job aids that are available to the learners within their workflow and can help them when needed (these aids do not need them to go the LMS).
Once the training is delivered and duly completed by the learners, the focus shifts to ascertaining its impact on the business. Using the Evaluation Model identified to measure the Business Metrics, the data on the impact needs to be collected and analyzed.
TIPS: It is also important to showcase this value to the business and based on the analysis, you can reconfigure or tweak the approach.
Alternatively, you could look at adding required components into the learning journey that will help you demonstrate the value or gain that the business is seeking.
Once you are able to see the impact of the training and development programs, it is time to invest in measures that will help you sustain this momentum.
TIPS: Here are couple of approaches that would help:
As I had mentioned in the beginning of my article, the task of measuring and sustaining the impact of training and development programs is tough and there is no single approach that can help you achieve this. I hope my practical insights and strategies provide practical approaches that you can use.
Meanwhile, if you have any specific queries, do contact me or leave a comment below.
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