In Dec ’19, I began work on my eBook and this article on eLearning Trends in 2020. This is 9th in the series of articles and eBooks on eLearning Trends since 2017.
To distinguish this release from other offerings, I was mulling over the approach I could use to thread various Trends and I came up with the following 3 important aspects:
With this backdrop, here is my list of eLearning Trends in 2020. I believe all of these will be an integral part of workplace learning for the near future.
Given the large number of trends, I have logically grouped them into 3 sections.
Section 1: eLearning Trends in 2020 that will help you achieve high learner engagement, performance gain, and behavioral change.
Section 2: Trends featuring learning strategies that deliver high impact and immersive learning experiences.
Section 3: Trends that will help you assess the impact and aid you in maximizing the ROI.
Do take a look at each one next…
Today, the term eLearning is being replaced by Mobile Learning as more and more organizations use this approach as the significant mode for training delivery. Accelerated by what learners ask for, as well as with the wider adoption of Microlearning and notably Video Based Learning, this trend continues to be on top.
Loved by learners, businesses, and L&D teams alike, this trend will continue to be the dominant mode for online training delivery as well as to supplement facilitated or Instructor-Led Training (ILT).
You can use it to meet the entire spectrum of your training needs, including:
This is a “must have” trend and will continue to see accelerated adoption in 2020.
Mobile Apps for corporate training provide learners the flexibility to learn anywhere and anytime.
Both Microlearning and Gamification techniques can be used very effectively to offer Gamified learning featuring a series of Microlearning nuggets. These can be easily Personalized (based on the learner’s role, region, proficiency, or interest).
With reducing costs and lower development time, Mobile Apps for learning are worth investing on in 2020.
This is the next big trend (after Mobile Learning and Microlearning) to invest on. My assessment is that over the next two years, this will emerge as the “new normal” in workplace learning.
You can use Personalized Learning for employee training needs at various levels:
Personalized Learning is an approach that will impact your ROI positively and is absolutely worth investing on in 2020.
With increasing pressure on training budgets or driven by the need to maximize the dollar spend, more and more organizations are undertaking a Digital transformation of learning.
A notable part of this exercise is converting the fully facilitated or Instructor-Led Training (ILT) to a fully Online mode or a Blended mode. In this transformation, you can opt for online resources to support ILT or transition to a Blended/fully Online training delivery:
In 2020, this trend will see further acceleration in adoption.
Today’s learners are an impatient lot! Multi-tasking and pressed for time, they do not want to log on to LMS to locate a course that may have the answer to their need or their challenge.
They want learning resources to be within their workflow (read – on their smartphone) and packaged specifically to help them or address their needs. The Performance Support Tools can address their wide-ranging needs, including:
The extensive use of PSTs or instant learning aids and job aids will continue in 2020 to help organizations improve employee performance.
Most of us are familiar with the 70-20-10 model for Learning and Development that maps the learning to be:
Organizations are realizing the need to shift their training spend that is being used predominantly for Formal training to a more balanced approach. This is reflected in providing avenues for Informal learning.
This trend will accelerate in 2020 and will offer a strong support to Formal training.
As kids, our key learning is learning with and from others and this continues to be a significant way we continue learning, even when we are working.
In the last few years, many organizations have invested on providing platforms to promote Social or Collaborative learning. The Next Gen LMSs as well as the LXPs (Learning Experience Platforms) provide a strong core to leverage Social Learning and foster a culture of continuous learning.
While determining the impact of Social Learning is difficult, it does work at several levels. It helps you create communities of practice and you can use it as a great lever for change and continuous learning.
This is a must adopt trend in 2020!
A part of Informal Learning, Self-Directed Learning (SDL) is a great way to empower learners and provide the complete control of the learning to them.
As this is not tracked, organizations are rather weary of this. However, the investment cost (of providing relevant, curated resources and possibly rewards or recognition for consuming them as well as contributing to the repository) is not high. It would help you see a more engaged learner pool that is motivated and committed to this model of learning.
I believe this trend would be an important part of workplace learning in the future and is worth investing on in 2020.
Microlearning has been the most talked about training approach in the recent past.
As short, focused bites that can be easily consumed on the go, it is certainly learners’ favorite format to learn, explore further, or meet specific on the job needs. It is action-oriented, and each bite helps learners meet a specific outcome.
Its versatility makes it a great choice for L&D teams to use it for:
The wider adoption of Microlearning does not mark the demise of Macrolearning or traditional eLearning. They will continue to co-exist, and Microlearning will be used to supplement or complement traditional eLearning. In fact, traditional eLearning courses will leverage the best of Microlearning techniques to increase learner engagement.
While it is not the answer to meet all kinds of training mandates, it will continue to lead in 2020 too. This trend is absolutely a “must have” in your training delivery in 2020.
In spite of the big question mark on the impact of Gamification, it continues to be an important learning strategy to engage learners.
Learners are drawn to it as it makes learning fun and it doesn’t appear to be a chore anymore. It can be used effectively to engage today’s multi-generational workforce.
For L&D teams, its variant “Gamification for serious learning” is the one that delivers the required ROI as it focuses on delivering specific learning outcomes (much the same way any other learning strategy does). Well-crafted Gamification for serious learning will help you achieve the following:
You can multiply its impact by combining it with other successful techniques like Microlearning and Mobile Apps for learning as shown here:
Gamification techniques can be applied across all corporate training needs.
With reducing costs, shorter time to design and deploy, several use cases and success stories, this trend is worth a serious look in 2020 if you haven’t looked at it thus far.
With an acceleration in the adoption of Microlearning and reduced costs of development, the usage of Videos will continue its upward trend in 2020.
You will see an extensive use of Microlearning videos as well as learning pathways (Read More/Explore Further) that are curated from public domain assets.
You will also see an increase in the use of Interactive Videos that provide a high degree of engagement through learning interactions and assessments, similar to traditional eLearning courses. Unlike classic videos, the Interactive videos can be tracked from the LMS.
Videos are a high-impact medium and are a great way to handle your varied corporate trainings. They:
Their versatility enables them to be used across the Learning and Performance Improvement mandate:
This trend is also a “must have” in 2020 in your training delivery to offer highly engaging and immersive learning experiences.
While there is no debate on the strength of immersive learning strategies like Augmented Reality (AR), Virtual Reality (VR), and Mixed Reality (MR)—for multiple reasons, their usage hasn’t quite matched the hype. Given the higher costs and lack of justification of ROI, there have been relatively fewer takers for these strategies.
In 2020, you will certainly see more traction on this trend as these solutions become more affordable and can be offered to supplement Formal Training.
Today, the Internet provides access to information in seconds, but we still need to review the maze of data to identify what we really need.
Content Curation is emerging as a great way to offset this challenge and offer on-demand, relevant content to the users.
Significant value that LXPs offer over traditional LMSs are:
There is a major churn in the LMS space, and there is clear movement towards the adoption of LXPs that will continue in 2020.
As organizations increase the focus on the impact of training on the learners as well as the gain for the business, Learner analytics is a crucial aid in this endeavor.
Learner Analytics can provide valuable insights on the learner behavior to validate what is working and what is not. It can also provide actionable insights to enhance or change the current approach and align better to the goals.
It can also provide cues on what more can be done to:
This is an investment you must plan for in 2020.
In the previous trend, I had highlighted the use of AI in Learner Analytics. It will also be a trend to watch out for in the context of enhancing learning in 2020. While it has been the talk of the town for a while, we are seeing its practical value now.
We can look forward to more applications of AI for learning in 2020.
I hope my article stands out (from the other similar offerings) by giving you useful insights on each trend, its value, and how you can leverage it to create higher impact training and maximize your ROI.
Meanwhile, if you have any specific queries, do contact me or leave a comment below.
How Can You Measure The Learning Effectiveness Of eLearning Courses And Create A Positive ROI
Creative Instructional Design Featuring 7 Learning Strategies That’ll Work For You
Why Microlearning Based Training Is Trending
Using Social Learning to Foster Collaborative Learning
ROI On Training – How Can You Measure It And Maximise It?
Is Outsourcing Of eLearning Content Development Right For You?
How To Evaluate The Right Partner To Outsource Your eLearning Content Development
What Is Gamification And How Can It Enhance Corporate Training?
Why You Should Adopt Gamification For Corporate Training
Flash To HTML5 – Essential Toolkit For Successful Migration
“A good workplace tests your ability to be the best, and EI Design has definitely influenced me in that endeavor.”
As a part of the Design Strategy Team, I communicate with internal and external stakeholders on the strategy for design and the visual experience aspects. I also contribute to presales stages in creating design strategies and mock-ups that make our products stand out among the rest.
I constantly contribute to Learning and Development at the organizational level (specific trainings on design trends, best practices, knowledge sharing, and so on.) In addition, I guide and ensure that designers follow design briefs, guidelines, and prototypes in various stages of product development.
I receive my work at the beginning of the week and so I begin my day reviewing the previous week’s progress and then move on to the tasks allotted to me for the next week. On other days, I just go about my tasks according to the priorities assigned to them.
Apart from this, I coordinate with the Visual Design Team to assist with issues such as design variance, alterations, and clarifications. Most of my day is either spent in brainstorming fresh ideas for new projects or helping other domains carry out the functional aspects of our design strategies.
Always stay committed to work no matter what and aim for the stars.
I work with the Quality Assurance Team at EI Design, co-ordinating with multiple domains (ID, VA, Tech, and VD) to deliver exceptional product experiences for learners. It is my duty to ensure that the developers are equipped with accurate information in order to fix/uplift the product experience. I also bridge the gap between developers/testers and the client to provide clarity on the feedback received from client. In conclusion, I can say that I drive the quality of work generated across domains and monitor the performance of domains, teams, and individuals using Quality Measurement Analysis reports.
My day begins with organizing the activities for the day, checking emails for client responses, and allocating task to my team, depending on the ongoing projects on floor and the deliverables planned. Apart from this, on a regular day, I would receive client calls, conduct meetings, and communicate project requirements with my team and other domains that require my help. At the end of the day, I conduct status checks across all ongoing projects reviewed on the day and assess their progress. This helps me to ensure a high standard in the quality of work generated across all the products at EI Design.
Don’t Be the Smartest One in the Room
“Oftentimes, leaders feel that they need to be the “smartest guy or gal” in the room, and that couldn’t be further from the truth. Good leaders are the smartest one in the room, great leaders surround themselves with smarter people that will challenge ideas, bring new perspectives to the table and drive innovation.”
– – Jacob Hanson, PR with Panache!
As a Senior Business Development Manager at EI Design, my main role is business mining, building new opportunities for our business.
I drive revenue for the business and build relationships with clients to expand our business. I help clients solve monotonous training challenges through engaging approaches and ensure smooth transaction throughout the project lifecycle. I am responsible for generating the customer satisfaction survey for EI Design, where I gather feedback from end-users and convey it to the client. I mentor new employees that join the business development domain and ensure that they are aligned to the business needs along with process training.
During my close to 2 years tenure at EI Design, I have helped achieve the committed revenue for the business and retained various clients. With the constant support of my team, I continue to ensure that our clients’ journey through the entire project lifecycle is hassle-free.
Reaching out to clients and presenting the best eLearning solutions is the core of my everyday life at EI Design. I ensure that all customer satisfaction surveys are delivered to clients while also continuing to work on building new business for EI Design. On a monotonous day at office, I ensure to build energy within the team and keep them motivated.
Work till you need no introduction.
I work as a Senior Visual Designer at EI Design where I develop the visual design for client projects. My focus is to provide end products as per the client’s design and requirement. This puts me in a position where I need to understand core client requirements. I achieve this by communicating efficiently across the different domains that are involved in the project. As a Visual Designer, my focus is to develop eye-catching products that not only capture the imagination of end-users but also enhance their learning capabilities through our innovative technologies.
I begin my day by looking at the immediate tasks and deliverables at hand. My supervising manager overlooks the tasks for the day and assigns them according to individual competencies. I go through emails and prioritize my tasks accordingly. It helps me plan and execute my activities way ahead of delivery deadlines.
We can always be the best in anything we do, provided we are ready to work hard for it.
I joined EI Design as a Quality Analyst and worked my way up to become an Associate Project Manager. I now help my team plan their daily tasks and provide the necessary guidance to meet project deadlines accordingly.
My role at EI Design involves the delivery of quality products to all our clients and address their concerns and queries through multiple stages of the project life cycle.
A majority of my work deals with managing various project requirements from numerous clients from across the globe. A regular day for me is getting involved in various meetings with team members, and attending client calls. I always ensure that I have a positive approach toward the projects that I handle. The environment around me is reciprocative and the support helps me overcome any obstacles within the project. Even so, it is important that I take crucial decisions at critical moments and ease the pressure off my team and maintain a smooth process flow. Apart from this, we normally take breaks to refresh ourselves and find ways to keep each other motivated.
Every time you come across a challenge you need to face it than avoid it. It will help you grow professionally as well as personally.
As the Project Lead at EI Design, my role involves supporting my team in delivering quality products and managing iterations. I am also responsible for coordinating multiple projects with clients across the globe. I am perpetually involved in supervising and guiding my team through the numerous tasks that come our way. It is my duty to ensure smooth functioning of daily processes and drive my team to deliver quality, while maintaining consistency.
My day at EI Design begins with a stand-up meeting where I assess my team’s workload, create a list of deliverables, and distribute tasks to team members accordingly.
It is my top priority to make sure that the team’s dependencies are taken care of and that there are no obstacles in project deliverables throughout the day.
Even so, there are times when I too would not be able to resolve an issue. But the speed and enthusiasm with which my team responds to escalations is a quality that I admire.
We normally get into discussions to check the difficulties faced by each member and find solutions to avoid them in future.
If you want to grow you must be ready to learn from anyone, anywhere, anytime.
I never knew my journey at EI design would be so rewarding and fulfilling. I have never felt the curiosity and enthusiasm drop over the time I’ve spent at EI Design, mainly due to the amazing work culture that we support. My seniors at EI design have always provided me the support and guidance I needed to grow as a professional. Not only have I been surrounded by brilliant professionals – people that I can look up to and take inspiration from – but there have been so many opportunities for me to develop and progress.
I work with EI Design as a Technology Manager and provide innovative technology solutions for our projects. I am also part of the Innovation and Solution Architecting Team, where we explore new tools and technologies in the market and come up with strategies to integrate them into our projects. As part of the Solution Architecting Team, I am constantly involved in providing futuristic solutions to clients. We, at EI Design, believe in pushing the boundaries of learning by making it creative and fun.
I start my day with early morning workouts to make sure that I am physically active and carry the same energy throughout the day. Most of my days begin with meetings to ensure that we are on track with ongoing projects. I detail the information provided in these meeting to concerned team members and keep project deliverables on track.
I admire punctuality and respect my time at work. I ensure that my tasks are done on time, every time, so that other dependencies associated to me do not get affected. This helps me to maintain my work-life balance.
“Stepping out of your comfort zone and trying new things is the best way to grow”.
“The sheer magnitude of the domain and the impact it creates on the learning landscape is impetus enough to innovate and accelerate every day.”
My role at EI Design requires me to don multifaceted capabilities, starting from consulting with clients on Instructional Design requirements, strategizing learning approaches and handling presales opportunities as a Solution Architect, managing a domain with diverse skillsets, to innovating and exploring new learning design trends.
Through my journey at EI Design, I have learned to appreciate the value of Learning Innovation, Customer Relationship Management, and the power of Instructional Design in ensuring the required Behavioral Change mandates per end stakeholders. The sheer magnitude of the domain and the impact it creates on the learning landscape is impetus enough to innovate and accelerate every day.
I like to start early and plan my Urgent-Important matrix to begin. The whole day is an artful juggle between a Domain Head and a Solution Architect, with periodic connects with teams and customers. A perfect wrap-up would entail ticking off items in the matrix with tangible outcomes or action plans. Innovation and thought leadership are a constant underlying message in everything I do.
Traveling, social gatherings, music sessions, and uninhibited discussions help rejuvenate and replenish my energy to keep going the extra miles!
The Possibilities are endless if you have the will and determination to seek more, learn more, and achieve more.