Before you begin your outsourcing initiative, you need to watch out for several factors that can impact its success. In this article, I will share a step-by-step outsourcing guide based on my 14 year experience of providing offshore eLearning content development services to customers worldwide.
Background: This step-by-step outsourcing guide is an outcome of my own practical experience over last 14 years. My company EI Design has been providing offshore custom eLearning content development services to our customers across the globe.
As you embark on the journey to outsource eLearning content development, you can use the following pointers mapping to 4 key steps:
Begin the exercise by setting up a team to deliberate on:
1. Why Outsource And Expected Gains.
This exercise should help you quantify the triggers that are prompting you to evaluate outsourcing. These could range from scaling, higher profitability, enhancing your portfolio of services, access to a specific talent pool, and so on. These would have a bearing on the profile of the partner you should seek and the evaluation criteria.
2. Outsourcing Strategy.
Once you have done this and arrived at one or more reasons why you should outsource, the focus shifts to evaluating the options:
At this stage, you need to extend the core team that you had set up to carry out the evaluation and selection process. Also, ensure that your Project Management team is now part of the team. Then:
Outcomes: At this stage, you should be able to:
At this stage, re-look at your team composition and identify the team members who need to undertake the critical phase of pilot initiation. Prior to the pilot roll-out:
1. Initiate A Pilot Project.
Do ensure that the length of the project will enable you to evaluate the engagement model, processes, and communication capabilities of the potential partner. Check for ease of collaboration, the way the brief is being processed, whether they are asking the right set of questions, and so on.
2. Identify Other Costs You Will Incur.
Besides the quality of the product and if it was delivered on time (as per the agreed upon schedule), quantify the time your team took to:
3. Arrive At The Total Cost Of Outsourcing (TCO).
The aforementioned pointers will help you determine the TCO that includes the costs you have to budget over and above the project outsourcing cost.
At this stage, you should have successfully completed the pilot project and you should be able to select a partner (onshore or offshore) or multiple partners.
At this stage:
I hope this outsourcing guide adds value to your initiative to outsource your eLearning content development. If you have any questions or need any specific assistance in your outsourcing initiative, do contact me.
For more insights on outsourcing eLearning content development, its benefits, the related challenges, and evaluating and selecting a potential outsourcing partner, you can go through my eBooks:
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