Role-play is a simulation-based training technique where employees act out real-world scenarios to practice skills and behaviors in a controlled, risk-free environment. Role-playing is widely used in leadership training, customer service training, and conflict resolution, allowing employees to engage in experiential learning by facing realistic challenges and making decisions in real time. This method encourages active learning, enhances communication skills, and helps employees build confidence in handling various workplace challenges. With the integration of AI role-play in learning, organizations can deliver scalable, personalized simulations that adapt to learner responses. By simulating realistic situations, role-play also fosters empathy and a deeper understanding of different perspectives.
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