VP – Business Development – 1 Position

Job Details

Position: VP – Business Development
Experience: 10-12 years of core experience
Industry: eLearning
Job Type: Full Time
Job Location: Work from Anywhere

About EI

EI an 18+ year old company based out of Bengaluru is a leading Learning and Performance Support solutions provider that thrives on transforming learning—keeping it relevant, impactful, and continuous. As a learning experience design company, EI partners with customers in their digital transformation journey and help futureproof their training. EI works towards delivering high-impact Learning and Performance Support solutions that offer a high engagement quotient, drive employee performance, and deliver high ROI for the Learner, Business, and Organization.

Role Description

The role description and our expectations are as follows:

• Understand the customer’s requirements and then customize the products/services as per training needs. 
• Deliver sales pitches and presentations to customers, highlighting our value proposition effectively to influence purchases. 
• Contact customers via emails/phone calls/LinkedIn/face-to-face meetings to offer them our products (LMS/LXP) and services. 
• Visit customers when needed or arrange meetings to discuss our products/services. 
• Maintain relationships with all potential and existing customers – through a value-based approach. 
• Create a strong pipeline to achieve assigned targets (individual and team-based). 
• Create a pipeline in sync with organizational goals – 75% from existing key accounts and balance 25 % from all new acquisitions. 
• Maintain a strong focus on customer connect, engagement, and mining to meet the desired targets – both as an individual contributor as well as assigned team’s targets.  
• Supporting prospective businesses from the RFP to the RFQ stage, price negotiation, and closure. 
• Developing sales implementation plans for the assigned customer base. 
• Working closely with the solution architecting team, domain heads, and project managers to ensure all activities are well coordinated in key accounts. 
• Invest on continuous learning to stay ahead.

Skills and Competencies

• Excellent written and verbal communication skills. 
• Strong interpersonal skills. 
• Consultative selling in international markets. 
• Ability to understand customers’ needs and present solutions accordingly. 
• Understanding of market needs, competition, and pitch our capabilities effectively. 
• Team Management, CRM, and MIS.

Customer Engagements

• Responsible for self and team targets for services/products (LMS/LXP/Portals) based on business demands/needs from inbound, outbound, or assigned accounts.
• Study business dynamicity proactively and ensure the evaluation of new areas/technologies to deliver services catering to business needs.

Stakeholder & Relationship Management

•   Build relationships necessary to inspire a shared vision and motivate change within EI.
•   Develop and nurtures relationships with Customers and CxO level stakeholders as a trusted advisor.

Team/People Management

• Set direction, lead, and mentor a team of Business Development Executives/Managers. 
• Lead the team and practice from the front. 
• Create a culture that is conducive for the team to take initiatives. 
• Participate in campus/lateral recruitment drives. 
• Work with the COO and CCO to drive the Customer Experience Mandate and its success factors. 
• Ensure associate satisfaction measured through CSAT scores.

Quality & Process

•   Align and implement the practice/organization defined delivery drivers in the domain.
•   Adherence to process based on organization/client standards, frameworks and tools.
•   Ensure timely forecasting is done to meet the requirements relevant to operations planning.