This eBook provides insights into how to support learners at the moment of need and drive application of learning on the job with performance support tools.
All of us learn from different sources ranging from structured or Formal Training to learning by watching others or taking specific help from colleagues. The biggest learning certainly is on the job (often through challenges that we face and overcome).
While the exact ratio of the approach that offers the most effective training is debatable, a good index to map the various options is through the 70:20:10 model for Learning and Development.
This popular model is used extensively by organizations and it postulates that we learn – 70 percent from on the job experiences (experiential learning), 20 percent from interactions with others (Social Learning), and only 10 percent from Formal Learning (structured learning). In spite of this evidence, not many organizations have a structured approach to support training beyond the Formal or structured training.
Performance Support Tools or PSTs admirably fit in to fill this gap. They can be used to support the Formal Training and push the knowledge acquisition to knowledge application. They are available to learners within their workflow and this increases their usage at the moment of their need.
Section 1 – What Are Performance Support Tools, and What Is Their Value Proposition?
This section begins by defining Performance Support Tools and how they are different from Formal Training. It also explains the differences between training and Performance Support and shares insights on how PSTs improve the application of learning.
Section 2 – How to Drive Just-in-time Learning with Performance Support Tools
This section defines the concept of just-in-time learning and how Performance Support Tools can drive just-in-time learning and help learners improve performance. It showcases the benefits of using Performance Support Tools to drive just-in-time learning in the workplace.
This section also outlines how just-in-time training fits into the organization’s overall training strategy by providing employees the opportunity to find what they need to know, when they need to know it, creating room for innovation and creativity. It concludes by explaining how organizations can use Performance Support Tools to boost workforce performance.
Section 3 – How to Enable Just-in-time Learning Through Performance Support Tools
This section begins by explaining how you can use Performance Support Tools to enable just-in-time learning. It features 17 Microlearning formats that can be delivered as just-in-time learning in the workplace through a Performance Support Tool.